Kq99 Privacy Policy — Your data is protected

Kq99 (referred to as "we", "us", or "the platform") is an online gaming and entertainment platform operated for Bangladeshi players. This Privacy Policy explains how kq99 collects, uses, stores, and protects your personal information.

We believe personal privacy is a fundamental right. kq99's Privacy Policy is built on international data protection standards so you can use our platform with complete confidence.

In this document, "user" or "you" refers to any registered or unregistered visitor of kq99. If you do not agree with kq99's terms, please refrain from using the platform.

Kq99 only collects information that is necessary to deliver the best gaming experience and keep the platform secure. The data we collect falls into three categories:

Automatic Data Collection: When you browse kq99, certain technical information is automatically collected — such as your IP address, device type, browser version, and page visit timestamps. This information is used to improve site performance and ensure security.

Information from Third Parties: Information may also be received from payment providers or identity verification agencies, but strictly for KYC verification purposes.

Kq99 uses collected information exclusively for specific, legitimate purposes. We strive to be transparent about every way your data is used:

• Account Management: Your information is needed to create, verify, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve any issues you may have.
• Fraud Prevention: Technical data is analyzed to detect suspicious activity.
• Legal Obligations: Certain information is retained to meet regulatory requirements.
• Service Improvement: Behavioral data is analyzed to improve the gaming experience.
• Responsible Gaming: Betting patterns are monitored to identify problematic gaming behaviour.

Kq99 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Monitors site speed and performance. These collect anonymous data only.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand user behaviour, helping us improve our services.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may affect the functionality of certain features.

Kq99 never sells your personal information. However, certain data may be shared with third parties in the following limited circumstances:

• Payment Providers: Mobile Banking, Nagad, etc. — used solely for transaction processing.
• Identity Verification Agencies: Required information is shared for KYC processing.
• Legal Authorities: Information is disclosed in response to valid court orders or requests from regulatory authorities.
• Technology Partners: For hosting, security, or analytics services — under strict confidentiality agreements.
• Fraud Prevention Agencies: Information on suspicious transactions may be shared when necessary.

Kq99 employs industry-standard technical and organizational measures to protect your information:

• TLS/SSL Encryption: All data transfers on the website and mobile app are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Restricted Access: Only authorized personnel have access to sensitive data.
• Regular Security Audits: Third-party specialists conduct regular system audits.
• Data Backup: Encrypted backups ensure your data is never lost.
• Incident Response: In the event of a data breach, affected users will be notified within 72 hours.

That said, no transmission over the internet can be guaranteed to be completely secure. No system is 100% safe, which is why it is important to keep your password confidential and report any suspicious activity immediately.

As a kq99 user, you have the following rights over your personal information:

Kq99 retains your information only for as long as necessary. Retention periods are determined by legal obligations, business requirements, and user expectations:

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Kq99 is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is mandatory during registration. If we become aware that a minor has created an account in any way, the account will be closed immediately and all associated data will be deleted.

Kq99 reserves the right to update this Privacy Policy as needed. Depending on the nature of the changes, we will notify you in the following ways:

• Major Changes: A notification will be sent to the registered email and consent will be obtained upon accessing the platform.
• Minor Changes: This page will be updated and the "Last Updated" date at the top of the page will change accordingly.

Continued use of kq99 after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always ready to assist.

We typically respond to all privacy-related requests within 7 business days. Complex requests may take up to 30 days.